Thanks so much to Andy at reallygreatguitars.com for his customer care. The guitar was very carefully packaged and arrived in the same pristine condition as advertised. Andy seems very open and honest, a real gent, carefully talking me through the key elements of the guitar before purchase. I was nervous at the thought of “buying without trying” (I’m in Edinburgh). But I needn’t have worried. The guitar itself is stunning! Can’t stop grinning every time I look at it. It plays beautifully, just like Andy described over the phone. I wouldn’t hesitate to buy from reallygreatguitars again. In fact, I hope I do!